Chat filtered by language and country
Guests find people who speak their language or come from their country, or open up to everyone on the same holiday.
The app for hotels, resorts & holiday operators
Sell more excursions and events to every guest
Nakamates puts your hotel, resort, holiday village, tour or cruise in every guest's pocket: daily programme, news, offers and push notifications. Guests join with a QR code you hand out at reception or display wherever you like (in the room, at the restaurant, on the Wi-Fi page, in the welcome email), and a reminder at departure brings you more reviews.
- First month free · 2 for founding partners
- No commitment
- GDPR compliant
How it works
From QR code to booked excursions in three steps
No hardware, no complicated setup. You share one QR code, publish your programme, and guests do the rest.
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Share your QR code, your way
Hand it out at reception or display it wherever you like: in the room, at the restaurant, on the Wi-Fi page, in the welcome email. Guests scan it and join your hotel, resort, tour or cruise in under a minute.
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Publish your programme and offers
Excursions, events, news and offers go from your dashboard to every guest's phone, with a push notification when it matters.
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Guests book, meet up and review you
Guests sign up for your excursions and events in a tap, meet the others who are going, and get a reminder to review you at departure.
Features for guests
Everything guests need to make holiday friends
Simple, friendly and designed for short stays. Guests open it, find their people and put the phone away.
Events and excursions
Your activities in one place, with the list of participants and a group chat for each event. Guests see who is going before they sign up.
Push announcements from the host
Last-minute activities, weather updates and special offers reach every guest's phone instantly.
Review link at the end of the stay
When the holiday ends, guests receive a direct link to review their stay, while the good memories are still fresh.
Block and report
Any guest can block or report another user in two taps. Reports are reviewed by our team.
Imagine your guests saying: we met on day one and spent the whole week together.
The moment every guest remembers, and every host wants to create.
For hosts
Happier guests, better business
When guests make friends, they stay active, spend more and leave with a story to tell.
More activity participation
Guests join when they know who is going. Events fill up faster.
More extra spend
Groups order another round at the bar and book excursions together.
Better reviews
Guests who made friends remember the holiday, and rate it higher.
A direct channel to guests
Reach every guest instantly, without flyers or email lists.
Dashboard to publish events
Create events, set capacity and track sign-ups in a few clicks.
The name
nakama + mates = nakamates
Nakama means "crew" in Japanese. Mates means friends. Nakamates turns strangers into holiday friends.
仲間 · nakama
Safety & privacy
Safe by design, private by default
Nakamates is a closed community that exists only within your business, only for the length of the stay.
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Access only with your QR code
Guests join only by scanning your property's QR code. You decide whether to hand it out at reception or display it around the property.
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No documents collected
Nakamates never asks for or stores ID documents. Identity checks stay with your staff.
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Active moderation
Block and report tools and content filters keep conversations friendly, and reports are reviewed by our team.
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GDPR compliant
Minimal data, clear consent and a data processing agreement with every host.
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Guest chat for those who declare 18+
At sign-up every guest declares their age: profiles and chat between guests are only enabled for those who declare they are 18 or over. Programme, news, offers, event sign-up and the review reminder are for every guest.
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Chats deleted at the end of the stay
Conversations are automatically deleted when the stay ends. Guests keep the memories, not a data trail.
Founding partners · 20 places
Become a founding partner: 2 months free
We are looking for 20 hotels, resorts, holiday villages, tour operators and cruise organisers to launch Nakamates with us. Try it with your real guests and we measure the results together: guests reached, excursions and events booked, review reminders sent.
- 2 months free for founding partners
- Everyone else: first month free if you apply by 31 December 2026
- Setup and customisation included
- No commitment
FAQ
Questions from hosts
How much does it cost after the free period?
Plans start from €149/month (VAT excluded), based on your guest capacity. See all plans on our pricing page.
How long does activation take?
Once your request is confirmed, we set up your branding, your first events and the QR codes, and train your team in a short call.
Which languages are supported?
At launch the app will support English and Italian, with Spanish and German coming next. Guests can filter chats by the languages they speak.
How is guest data handled?
We collect only what the app needs: first name, language, country and interests. No ID documents. Chats are deleted at the end of the stay, and we sign a GDPR data processing agreement with every host.
How do guests get the app?
Guests scan your property's QR code, handed out at reception or displayed wherever you choose (room, restaurant, Wi-Fi page, welcome email). It opens the Nakamates app for iPhone, Android or web and connects them to your community automatically. The code works only for your business.
How is moderation handled?
Every guest can block or report other users. Automatic filters catch offensive content, reports are reviewed by our team, and your staff can remove a user from the community at any time.
Does Nakamates work for families with children?
Yes. Every guest, younger ones included, sees your programme, news and offers and can sign up for excursions and events. Profiles and chat between guests are only enabled for those who declare, at sign-up, that they are 18 or over.
Contact
Start free with Nakamates
Tell us about your business. We will get back to you within two working days to plan your start.
Thank you, request received!
We will get back to you within two working days to plan your start.