Pricing

Simple pricing for every host

Priced on your capacity, not on your guests' activity. Start with a free 30-day trial.

Launch offer: free setup for hosts starting their trial in November 2026

Starter

Up to 150 guests at the same time

 

€149/month

VAT excluded

Start free trial

Everything in every plan, plus:

  • Support by email within 2 working days

Every plan includes

  • Guest app for iPhone, Android and web
  • Chat by language and country
  • Events and excursions with participants
  • Push announcements
  • Review link at check-out
  • Host dashboard
  • Moderation tools
  • Chats deleted after the stay
  • GDPR data processing agreement
  • Email support

Large

300 to 700 guests at the same time

 

€449/month

VAT excluded

Start free trial

Everything in every plan, plus:

  • Priority support
  • Staff training call
  • Monthly activity report

Every plan includes

  • Guest app for iPhone, Android and web
  • Chat by language and country
  • Events and excursions with participants
  • Push announcements
  • Review link at check-out
  • Host dashboard
  • Moderation tools
  • Chats deleted after the stay
  • GDPR data processing agreement
  • Email support

Enterprise

Over 700 guests, cruise ships and chains

From

€749/month

Custom quote

Request a quote

Everything in every plan, plus:

  • Dedicated account manager
  • Custom branding per property
  • Multi-property dashboard
  • Custom onboarding

Every plan includes

  • Guest app for iPhone, Android and web
  • Chat by language and country
  • Events and excursions with participants
  • Push announcements
  • Review link at check-out
  • Host dashboard
  • Moderation tools
  • Chats deleted after the stay
  • GDPR data processing agreement
  • Email support

Good to know

Setup

One-off setup fee €290, waived for hosts starting their trial in November 2026. Includes branding, first events, QR codes and staff training.

Seasonal plan

Open only part of the year? Pay only for the months you are open (minimum 5 months).

Chains and groups

15% off from the second property.

VAT

Prices exclude VAT. EU businesses with a valid VAT number are invoiced with reverse charge.

What's included in the free trial

Try Nakamates for 30 days before deciding. We do the work, you watch your guests become a crew.

  • 30 days with your real guests
  • Full setup and staff training
  • Adoption report at the end: how many guests used the app and joined events
  • No commitment and no payment details required
Start your free trial

FAQ

Pricing questions

How is capacity calculated?

Capacity is the maximum number of guests staying at the same time, not the total number of rooms. For cruises it is the passenger capacity; for tours, the group size per departure.

What happens after the free trial?

You receive a clear proposal. If you decide not to continue, you owe nothing and your data is deleted.

Can I change plan?

Yes, at any time. Upgrades apply immediately; downgrades apply from the next billing period.

How do I pay?

By card or by SEPA bank transfer on invoice. Annual plans are invoiced upfront.

Is there a minimum commitment?

Monthly plans can be cancelled with 30 days’ notice. Seasonal plans have a minimum of 5 months.

Do guests pay anything?

No. The app is always free for guests.

Chains and large hosts

Request a custom quote

Hotel chains, resort groups, cruise lines and tour operators: tell us about your business and we will prepare a tailored proposal.